Announce a class waitlist with clear expectations
State the class is full and link to the real waitlist process. Explain what joining means, how an offer is made, and that a waitlist entry is not a confirmed booking.
Define the queue you can maintain
A waitlist needs a real record and an offer process. Decide whether it follows order of entry, eligibility, or another published rule. The general subscriber list should not be described as a queue if it only receives course announcements.
Confirm how long an offered place remains available and what the customer must do to accept. Keep those terms on the waitlist page. Private offers should go through the booking route so you can record acceptance and avoid offering one place to several people accidentally.
Before you send
- Confirm the specific full class and close its normal booking route.
- Verify the waitlist entry, selection, and offer process.
- Explain acceptance timing and any published eligibility rules.
- Keep general class-news signup separate from the actual waiting record.
Message examples to adapt
These are original examples. Replace bracketed details and check every promise before using them.
Class full, waitlist open
Subject: [Class] is full; waitlist available
[Class, dates] has reached capacity. Join its waitlist at [link] under the process explained there. A waitlist entry does not confirm a place. If one becomes available, we contact eligible entries through [route], with [acceptance rule]. General future-course updates remain at [signup URL].
No waitlist available
Subject: [Class] enrollment closed
[Class] is full and enrollment is closed. We are not operating a waitlist for this course. The next confirmed opportunity is [details / not yet confirmed]. You can choose course announcements at [signup URL], which provides updates rather than a reserved place.
Keep offers private and specific
When a place opens, contact the appropriate waitlist record through your booking process. A broad ‘one place available’ send may be suitable for an open sale, but it is not a private waitlist offer.
At course start, close or update the waitlist according to its terms. Tell people about future opportunities only within the update scope they agreed to receive.
Common questions
Does KeepMPosted manage waitlist order?
No. Message types are content preferences; they do not rank requests or allocate places.
Can I tell people to reply to join?
Only if a monitored reply process is your real waitlist and you explain how entries and offers are recorded.
Put this into practice
Use KeepMPosted for the capacity announcement and future course news, with the waitlist maintained in your booking process.
KeepMPosted collects subscribers through a QR signup page and sends updates by email or Telegram using prepaid credits. Customers can choose the message types you offer. You write and send each update; SMS and scheduled sending are not available.