Pickup location change messages for farm customers
Give both the original and replacement pickup location, the affected date, and the collection window. Say whether the move is temporary, and contact confirmed buyers through their usual order route as well.
Describe the route from the old plan to the new one
A pickup notice should let customers identify the plan it replaces. Name the original site, then the new address and a recognizable entrance or landmark. A map link helps, but written directions should remain useful if mobile coverage is poor.
Check that the new site has permission, staff, and a workable collection arrangement. If the time or access changes too, include those facts in the same notice. Do not invite customers to a location that is still only a possibility.
Before you send
- Confirm the replacement site and who will handle collection there.
- State the old site, new address, affected date, and pickup window.
- Check entrance, parking, and access details before describing them.
- Update order instructions and contact affected buyers privately.
Message examples to adapt
These are original examples. Replace bracketed details and check every promise before using them.
One pickup moved
Subject: [Farm] [date] pickup moves to [new site]
For confirmed [date] orders, collection moves from [old site] to [new address]. The window is [time–time]; [state whether unchanged]. Use [entrance and landmark]. This move applies only to [date]. If the new site does not work for your order, contact [details] before travelling.
New regular pickup site
Subject: New [Farm] pickup site from [date]
From [date], our [pickup round] collections will use [new address] instead of [old site]. Collect during [window], using [entrance]. [Verified arrival details]. Please check your order confirmation for the applicable pickup round. Questions: [contact].
Remove the old destination from the order journey
Update the website, confirmation text, staff sheet, and any signs at the original location. A general message cannot correct an old address still printed in every order confirmation.
If the move is temporary, state the return plan only when confirmed. Send another clear notice if the original site remains unavailable rather than letting customers infer the return date.
Common questions
Can a subscriber topic select only people with orders?
No. A pickup topic reflects chosen interests, not purchase records. Use the order process for exact buyer notifications.
Do I need to include the old address?
Include enough of the old location to make the replaced plan obvious, especially when you operate several pickup rounds.
Put this into practice
Use a pickup-update topic for the shared site change and your order records for individual affected-customer contact.
KeepMPosted collects subscribers through a QR signup page and sends updates by email or Telegram using prepaid credits. Customers can choose the message types you offer. You write and send each update; SMS and scheduled sending are not available.