Announce temporary takeaway-only service
Say that dine-in service is unavailable, give the dates and takeaway hours, and explain how to order and collect. Handle existing table reservations separately before announcing general alternatives.
Describe what visiting still allows
‘Open as usual’ is misleading when customers cannot sit down. State the service format clearly and explain whether they can order at the counter or must preorder. Check seating, toilet access, and collection entrance information before offering details.
Review existing table bookings through the reservation process. A general broadcast does not cancel a booking or agree a refund. Give affected customers their confirmed options privately and use the public notice for future visits.
Before you send
- Confirm the dates, takeaway hours, and ordering routes.
- State dine-in limits and any verified facility or entrance changes.
- Contact existing table bookings through their agreed route.
- Update menu pages and door signs to show the temporary format.
Message examples to adapt
These are original examples. Replace bracketed details and check every promise before using them.
Temporary format change
Subject: [Cafe] takeaway only from [date]
From [start] through [end], [Cafe] at [location] will offer takeaway only during [hours]. Dine-in seating will be unavailable. Order through [route] and collect at [entrance]. Existing table bookings should contact [details] for their confirmed options. Our next service update is [date].
Dine-in return confirmed
Subject: Dine-in returns to [Cafe] on [date]
Dine-in service returns at [location] from [date and time]. [Verified seating / booking arrangement]. Takeaway continues through [route]. Any previously affected table booking still follows its own confirmed arrangement; contact [details] if you need help.
Check that the menu supports the new format
Some dishes may not be available for takeaway. Update the current menu and collection times so customers do not place orders your temporary setup cannot prepare.
Before announcing dine-in restoration, confirm the actual customer arrangement, not only the end of building work. Remove temporary signage once the format returns.
Common questions
Can I move bookings to takeaway automatically?
Do not assume customers accept a different service. Handle existing reservations through your confirmed booking process.
Should I repeat that the cafe is still open?
Yes, with the usable format and hours: ‘open for takeaway’ is more informative than simply ‘open.’
Put this into practice
Use a service-notice topic for the format change and a confirmed return notice, with reservations handled separately.
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